# Duplicated Leads

## Overview

The **Duplicated Leads** screen shows leads that someone attempted to add more than once. Instead of creating a duplicate record, the system flags it here for review.

Duplication is detected based on **mobile number**.

![](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/embedded-image-rgjnva93.png)

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## The Duplication Warning

When a user tries to enter a mobile number that already exists in the system, they see this warning on the lead creation page:

> ⚠️ **Number is Duplicated!!**
> 
> ![](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/embedded-image-fi4zmukw.png)

This prevents the duplicate from being accidentally saved as a new lead.

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## How It Works

When a duplicate lead is submitted (via upload, manual entry, or integration), the system:

1. Does **not** add it as a new lead — it sends it to the Duplicated Leads screen instead.
2. Shows it here as a **notification only** alongside the existing lead record.
3. Displays the new information so you can review and decide what to do.

You can then decide what to do with it.

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## Available Filter Options

<table id="bkmrk-filter-description-l"><thead><tr><th>Filter</th><th>Description</th></tr></thead><tbody><tr><td>**Lead Code**</td><td>A unique identifier for each lead, used for quick reference.</td></tr><tr><td>**Salesman**</td><td>Filters by the salesman currently assigned to the lead.</td></tr><tr><td>**Assigned From**</td><td>Filters by who the lead was assigned from.</td></tr><tr><td>**Teams**</td><td>Filters leads associated with specific teams.</td></tr><tr><td>**Creator**</td><td>The user who originally created the lead.</td></tr><tr><td>**Country**</td><td>Filters leads based on phone number country code.</td></tr><tr><td>**Lead Origin**</td><td>Where the lead came from (e.g., Add New, Upload, Facebook).</td></tr><tr><td>**Stage**</td><td>Filters leads by their current reservation/sales stage.</td></tr><tr><td>**Campaigns**</td><td>Filters leads linked to specific marketing campaigns.</td></tr><tr><td>**Sources**</td><td>Filters by lead source (e.g., WhatsApp, Facebook).</td></tr><tr><td>**Leads ID**</td><td>Filters based on specific marketing info / Lead ID.</td></tr><tr><td>**Lead Types**</td><td>Filters by lead type (e.g., Lead, Broker Lead, Broker Request, CIL).</td></tr><tr><td>**Branches**</td><td>Filters leads associated with specific company branches.</td></tr><tr><td>**Broker**</td><td>Filters leads linked to specific brokers.</td></tr><tr><td>**Broker Agents**</td><td>Filters by agents working under a broker.</td></tr><tr><td>**Projects**</td><td>Filters leads associated with specific projects.</td></tr><tr><td>**Broker Projects**</td><td>Filters leads linked to broker-specific projects.</td></tr><tr><td>**Tag**</td><td>Filters by tags or labels applied to the lead.</td></tr><tr><td>**Age**</td><td>Filters by age or age group, if collected.</td></tr><tr><td>**Purpose**</td><td>Filters by the lead's stated purpose.</td></tr><tr><td>**Segment**</td><td>Filters by market segment or demographic group.</td></tr><tr><td>**Gender**</td><td>Filters by gender, if collected.</td></tr><tr><td>**Contact Tools**</td><td>Filters by contact method used (e.g., phone, email, WhatsApp).</td></tr><tr><td>**Reply Option**</td><td>Filters by the lead's preferred reply method.</td></tr><tr><td>**Assignment Type**</td><td>Filters by how the lead was assigned.</td></tr><tr><td>**Budget**</td><td>Filters by the lead's budget range.</td></tr><tr><td>**Date Request was created**</td><td>Filter by the date the lead was originally created (From / To).</td></tr><tr><td>**Date action was created**</td><td>Filter by the date an action was logged on the lead (From / To).</td></tr><tr><td>**Date action is taking place**</td><td>Filter by the scheduled date of an action (From / To).</td></tr><tr><td>**Assignment Date**</td><td>Filter by when the lead was assigned (From / To).</td></tr><tr><td>**Duplication Date**</td><td>Filter by when the duplication was detected (From / To).</td></tr></tbody></table>

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## Actions You Can Take

### Merge

Combine the new information with the existing lead record. For example, if a lead previously listed Cairo as their location but the new entry shows New Cairo, you can merge to update the record with the latest info.

### Assign / Reassign

You can assign or reassign the existing lead to a different salesman directly from this screen — without needing to go to the lead's full profile.

### Ignore

If the duplicate entry is irrelevant or incorrect, leave it without taking action.

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## Filters Available

You can filter duplicated leads by date, source, salesman, and other criteria.

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## How to Enable Duplication Detection

Go to **Settings → Sales Settings → Add Lead &amp; Duplication** and enable the following options as needed:

<table id="bkmrk-option-what-it-does-"><thead><tr><th>Option</th><th>What It Does</th></tr></thead><tbody><tr><td>**Duplication**</td><td>Sends duplicate leads to this screen instead of adding them again</td></tr><tr><td>**Duplication Sign**</td><td>Adds a visual badge on duplicate lead records</td></tr><tr><td>**Change Lead Info**</td><td>Updates the existing lead's info with the new data automatically</td></tr><tr><td>**Show Duplication Warning on Lead Creation Page**</td><td>Shows "Number is Duplicated!!" warning when a duplicate mobile is entered manually</td></tr><tr><td>**Change State**</td><td>Updates the existing lead's state if the duplicate has a different state</td></tr><tr><td>**Change Lead ID**</td><td>Updates the Lead ID if the duplicate carries a different one</td></tr><tr><td>**Change Creator**</td><td>Updates the lead's creator when a duplicate comes from a different source</td></tr></tbody></table>

[![image.png](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/scaled-1680-/cNvimage.png)](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/cNvimage.png)

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## Key Things to Know

- Duplication is based on **mobile number only** — same number = duplicate.
- The duplicate record is shown for **information purposes** — it is not added to the system.
- Regularly reviewing this screen keeps your lead data clean and avoids double-assigning the same contact.