# Facebook Integration

## Overview

The **Facebook Integration** allows leads submitted via Facebook Lead Ads to flow automatically into the CRM — no manual entry needed.

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## How to Set Up Facebook Integration

### Step 1 — Connect via Setup

Go to **Setup → Facebook Integration** and click **Add New Facebook Integration**.

> ⚠️ The user adding the integration must have **full access** to the Facebook Page being connected.

### Step 2 — Login with Facebook

Click **Login with Facebook** and authenticate with your Facebook account.

### Step 3 — Configure the Integration

After login, fill in:

<table id="bkmrk-field-description-se"><thead><tr><th>Field</th><th>Description</th></tr></thead><tbody><tr><td>**Select Page**</td><td>Choose the Facebook Page you want to connect.</td></tr><tr><td>**Select Form**</td><td>Choose which lead form on that page to use.</td></tr><tr><td>**Select AppLink**</td><td>Select the **Lead ID** that incoming leads from this form will be tagged with.</td></tr></tbody></table>

[![image.png](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/scaled-1680-/KDMimage.png)](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/KDMimage.png)

### Step 4 — Map Fields

The system will show all fields from the Facebook form. Map each Facebook field to the corresponding CRM field:

<table id="bkmrk-facebook-form-field-" style="width: 27.619%;"><thead><tr><th style="width: 64.5954%;">Facebook Form Field</th><th style="width: 35.5491%;">CRM Field</th></tr></thead><tbody><tr><td style="width: 64.5954%;">Full Name</td><td style="width: 35.5491%;">Name</td></tr><tr><td style="width: 64.5954%;">Email</td><td style="width: 35.5491%;">Email</td></tr><tr><td style="width: 64.5954%;">Phone Number</td><td style="width: 35.5491%;">Mobile</td></tr></tbody></table>

[![image.png](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/scaled-1680-/Ng9image.png)](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/Ng9image.png)

### Step 5 — Save

Click **Save** — the integration is now active. New leads submitted via the Facebook form will automatically appear in the CRM under New Leads.

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## Facebook Integration List

The integrations page shows:

<table id="bkmrk-column-description-u"><thead><tr><th>Column</th><th>Description</th></tr></thead><tbody><tr><td>**User**</td><td>Who set up the integration.</td></tr><tr><td>**Page**</td><td>The connected Facebook Page ID.</td></tr><tr><td>**Form**</td><td>The connected form ID.</td></tr><tr><td>**Lead ID**</td><td>The Lead ID assigned to incoming leads.</td></tr><tr><td>**Actions**</td><td>Retrieve, Delete, or View Failed Leads.</td></tr></tbody></table>

### Actions

- **Retrieve** — Manually pull any leads that may have been missed.
- **Delete** — Remove the integration.
- **View Failed Leads** — See leads that failed to sync and troubleshoot.

[![image.png](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/scaled-1680-/xfPimage.png)](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/xfPimage.png)

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## Key Things to Know

- The Facebook user must have **full admin access** to the Page — limited access will cause the integration to fail.
- Each integration is linked to one specific Facebook form and one Lead ID.
- If leads stop coming in, use **Retrieve** to manually sync, or check **View Failed Leads** for errors.