# Add Lead

## Overview

Use **Add Lead** when a caller is a new potential client who has not previously been in the system.

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## How to Add a Lead from the Call Center

1. Go to **Call Center → Add Lead**.
2. Fill in the caller's details — same fields as a standard new lead (Name, Mobile, Email, Lead ID, etc.).
3. Choose one of the following:

### Option A: Add as a Full Lead

- Fill in all required fields and click **Add**.
- The lead is created and can be assigned to a salesman.
- Once assigned, it moves to the salesman's **My Leads → Fresh Leads** tab.

### Option B: Just Asking

 [![image.png](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/scaled-1680-/2dgimage.png)](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/2dgimage.png)

- If it's unclear whether the caller is a genuine lead, click **Just Asking** instead of Add.
- The entry is saved but **not assigned** to any salesman — it stays in the Call Center page.
- If the same person calls again later and shows real interest, you can click **Convert to Lead** to turn the entry into a full lead.[![image.png](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/scaled-1680-/H1Fimage.png)](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-06/H1Fimage.png)

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## Just Asking — Key Points

- Used when the call may or may not be a real lead.
- No assignment is made — the entry stays in the Call Center log.
- A **Convert to Lead** button appears on the entry if you need to upgrade it later.
- Keeps the sales pipeline clean from unqualified contacts.