# SMS Logs

## Overview

**SMS Logs** records every SMS message sent through the CRM — showing the message content, who sent it, who received it, what triggered it, whether it was delivered, and when. Accessible from **Roles & Users → SMS Logs**.

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## What You See

<table id="bkmrk-column-description-i"><thead><tr><th>Column</th><th>Description</th></tr></thead><tbody><tr><td>**ID**</td><td>Sequential log ID.</td></tr><tr><td>**Message**</td><td>The full content of the SMS sent.</td></tr><tr><td>**User**</td><td>The CRM user who triggered the SMS.</td></tr><tr><td>**Receiver**</td><td>The phone number the SMS was sent to.</td></tr><tr><td>**Send Username To New Clients**</td><td>Checked if this SMS was triggered by the "send credentials to new clients" event.</td></tr><tr><td>**Send On New Tickets Closed**</td><td>Checked if triggered when a ticket is closed.</td></tr><tr><td>**Send On New Request**</td><td>Checked if triggered when a new request is created.</td></tr><tr><td>**Send On Assign**</td><td>Checked if triggered when a lead is assigned.</td></tr><tr><td>**Send Where No Answer Or Switched Off**</td><td>Checked if triggered when a client is unreachable.</td></tr><tr><td>**Send SMS Thanks for Meeting**</td><td>Checked if triggered after a meeting.</td></tr><tr><td>**SMS When Client Stuck After Down Payment**</td><td>Checked if triggered when a client stalls after down payment.</td></tr><tr><td>**Send Payment Due Date Reminder**</td><td>Checked if triggered as a payment due date reminder.</td></tr><tr><td>**Send SMS Thanks for Coming Visit**</td><td>Checked if triggered after a client visit.</td></tr><tr><td>**Before Coming Visit**</td><td>Checked if triggered before a scheduled client visit.</td></tr><tr><td>**Source**</td><td>The system event or source that triggered this SMS (e.g., `requests.postupload`).</td></tr><tr><td>**Result**</td><td>Whether the SMS was delivered successfully or failed (e.g., FAILED).</td></tr><tr><td>**Date**</td><td>Date and time the SMS was sent.</td></tr></tbody></table>

> 💡 Use SMS Logs to verify that notification messages are being sent and delivered correctly, or to investigate delivery failures.

[![image.png](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-07/scaled-1680-/ubTimage.png)](https://knowledge-base.profitcrm.net/uploads/images/gallery/2026-07/ubTimage.png)