SMS Logs

Overview

SMS Logs records every SMS message sent through the CRM — showing the message content, who sent it, who received it, what triggered it, whether it was delivered, and when. Accessible from Roles & Users → SMS Logs.

What You See

Column	Description
ID	Sequential log ID.
Message	The full content of the SMS sent.
User	The CRM user who triggered the SMS.
Receiver	The phone number the SMS was sent to.
Send Username To New Clients	Checked if this SMS was triggered by the "send credentials to new clients" event.
Send On New Tickets Closed	Checked if triggered when a ticket is closed.
Send On New Request	Checked if triggered when a new request is created.
Send On Assign	Checked if triggered when a lead is assigned.
Send Where No Answer Or Switched Off	Checked if triggered when a client is unreachable.
Send SMS Thanks for Meeting	Checked if triggered after a meeting.
SMS When Client Stuck After Down Payment	Checked if triggered when a client stalls after down payment.
Send Payment Due Date Reminder	Checked if triggered as a payment due date reminder.
Send SMS Thanks for Coming Visit	Checked if triggered after a client visit.
Before Coming Visit	Checked if triggered before a scheduled client visit.
Source	The system event or source that triggered this SMS (e.g., `requests.postupload`).
Result	Whether the SMS was delivered successfully or failed (e.g., FAILED).
Date	Date and time the SMS was sent.

💡 Use SMS Logs to verify that notification messages are being sent and delivered correctly, or to investigate delivery failures.